Terms of Service

S4S digital solutions, including Duty Assurance · Last updated 9 November 2026

1. Who we are

These terms are between you and S4S Global Supply Chain Solutions Pvt. Ltd. (CIN U52290HR2025PTC129220), 459A/16, Civil Lines, Gurugram, Haryana, India ("S4S", "we", "us"). "You" means the business that uses our services.

2. What these terms cover

These terms apply to our digital solutions, including:

• Duty Assurance, our online tool that checks import and export documents;
• the free check of a small number of past documents;
• the look-back audit, a one-time review of past filings;
• yearly plans for ongoing use of the tool.

A signed quote, engagement letter or plan agreement may add to these terms. If they differ, the signed document applies.

3. Decision support, not a guarantee

1. Duty Assurance compares your documents with official CBIC, DGFT and other published sources available at the time of the check. It flags possible errors, savings, risks and benefits.
2. Customs classification and valuation can involve judgement. Customs officers, courts or tribunals may take a different view from ours or from the sources we use.
3. We do not guarantee any outcome. This includes the rate of duty assessed, the absence of queries, notices, demands, interest or penalties, the success of any refund, drawback or RoDTEP claim, or the timing of any decision.
4. Our findings are not legal advice. For legal questions, please consult a qualified professional.
5. You and your licensed customs broker make the final classification and filing decisions and remain responsible for what is filed.

4. Sources and updates

We update the tool's data as official notifications are published, but there may be a short delay. Laws, rates and notifications can change after a check is made, sometimes with past effect. Each finding records the source and its date, so you can see what it was based on.

5. Your responsibilities

• Give us complete and accurate documents and information.
• Review every flag before acting on it, with your customs broker where needed.
• Keep your login details secure, and tell us promptly if you think they have been misused.
• Use the services only for your own lawful business purposes.

6. Your data and confidentiality

1. You own your documents and data. We use them only to provide and improve the services for you.
2. We keep them confidential and do not sell or share them, except with trusted technology providers (such as hosting and AI processing services) who help us run the service under confidentiality obligations, or where the law requires it.
3. We will sign a non-disclosure agreement before you share documents, if you ask.
4. When the service ends, or on request, we will delete your documents within a reasonable time, unless the law requires us to keep them.

7. The free check

The free check covers a limited number of past documents, as agreed with you. It is free and creates no obligation to buy. These terms, including section 3 and section 9, apply to it.

8. Fees and payment

• Fees are as set out in your quote, engagement letter or plan agreement. GST and other taxes are extra.
• Yearly plans are billed in advance unless agreed otherwise.
• For look-back audits, any success fee is a share of refunds or benefits actually received by you, as agreed in writing.
• Invoices are payable within the period stated on them.

9. Limitation of liability

1. Our total liability to you for all claims arising out of or in connection with the services is limited to the fees you actually paid to S4S for the service concerned in the 12 months before the event giving rise to the claim. For the free check, our liability is limited to ₹1,000.
2. We are not liable for any indirect or consequential loss, loss of profit, business or goodwill, or for any customs duty, tax, interest, penalty, fine or demand payable by you, whether or not the services flagged the issue.
3. Nothing in these terms limits liability that cannot be limited under applicable law, including liability for fraud.

10. Suspension and ending the service

Either party may end a plan as set out in the plan agreement. We may suspend access if fees are unpaid or if the service is misused. Sections 3, 6, 8, 9 and 11 continue to apply after the service ends.

11. Governing law

These terms are governed by the laws of India. The courts at Gurugram, Haryana have exclusive jurisdiction.

12. Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. Changes do not affect a signed agreement during its current term.

13. Contact

Questions about these terms or our digital solutions: digital@s4ssupplychain.com